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Tip 4 When should I send a reminder?

I always recommend that my clients take their payment due dates seriously. If your payment is due within 30 days, do not take action only after 60 days. If you do not take your payment due date seriously, there is a high chance that your client will not do so either. 

In this case, I advise phoning your client when the first due date has passed. 

This gives you another contact moment. During your conversation you can first ask if your invoice was received. You would be surprised to know how many invoices have ‘not been received’. You can then signal the payment issue and agree new payment terms. Useful, right? If you then still need to send a reminder, try to be friendly and encouraging. 

If your client still does not pay, send a warning. If your invoice is still not paid after that, I recommend phoning your client again. Many debtors hide their heads in the sand if they have financial problems. Letters end up on a big pile so it makes no sense to send five or six warnings. What does make sense is to ensure that your claim moves to the top of the pile. A telephone call can be the trigger that makes the difference. 

And should that not help either, Incasso Preiss can take over. This is NOT by definition a debt recovery process as a non-paying client today could turn into a valued client tomorrow! What we can do, acting as an extension of your debtor department, is send a pre-recovery demand letter. This letter will not harm the business relationship but will nevertheless encourage your client to pay the invoice quickly. 


Every situation is different and every claim has its own story. I would like to take you into the world of debt collection. Not to sensationalise it, but to show you that it can be done differently. Read these real stories.