Every situation is different and every claim has its own story. I would like to take you into the world of debt collection. Not to sensationalise it, but to show you that it can be done differently. These are real stories. I have withheld names for reasons of privacy.
Holding my nerve
A Dutch company placed an order with a German company. The order was partly delivered and the rest of the order was going to be delivered later. Despite a number of reminders, the Dutch company neither paid for the goods received nor for the goods stored in Germany.
50 contacts later …
Soon after sending our first reminder, I had contact with the person responsible for payments. However, this did not lead to payment. It took 2 reminders, 6 emails to the debtor, more than 42 telephone calls with the debtor and more than 34 emails to and from my client to get the claim paid.
Always remain respectful
I would like to emphasise that all contact with the debtor was friendly and respectful. I am convinced that this is the reason that the claim was recovered.
It all worked out well in the end
I received the following message from my client as thanks. "We would like to thank you once more for your excellent handling of our previous claim. Our collaboration with Ms Preiss in the Netherlands was perfect. She has proved she possess incredibly strong nerves."